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SUTTON TRAINING HUB
Working today for a brighter, and better tomorrow
Telephone Triage for receptionists
Wed, 25 May
|Online Event
This session will demonstrate to your reception team how they can engage with patients with confidence, and how they can apply the rules of etiquette to their telephone skills. The session will also explore how reception staff can accurately gather information and formulate an action plan.
Registration is closed
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Time & Location
25 May 2022, 11:15 – 12:45
Online Event
About the Event
Objectives:
• Understand how telephone triage works
• Know how to maintain confidentiality
• Appreciate the importance of introductions and telephone skills
• Learn how to gather information effectively
• Decide on an action plan
• Recognise red flags or warning signs
• Know how to conclude a call
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