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Thu, 19 May


Online Event

Telephone Triage for receptionists

This session will demonstrate to your reception team how they can engage with patients with confidence, and how they can apply the rules of etiquette to their telephone skills. The session will also explore how reception staff can accurately gather information and formulate an action plan.

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Telephone Triage for receptionists
Telephone Triage for receptionists

Time & Location

19 May 2022, 12:30 – 14:00

Online Event

About the Event


• Understand how telephone triage works

• Know how to maintain confidentiality 

• Appreciate the importance of introductions  and telephone skills

• Learn how to gather information effectively

• Decide on an action plan

• Recognise red flags or warning signs

• Know how to conclude a call

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