Effective Telephone Communication

Why you should take this course

Effective communication on the telephone is essential in both clinical and non-clinical roles. Clinical effectiveness, patient experience and even patient safety can be improved through effective telephone communication. This course will give you the knowledge and skills to communicate on the telephone with colleagues and patients to receive and convey information concisely, leaving a positive lasting impression.

Who’s it for?

This course is aimed at people in clinical and non-clinical roles at all levels. It is suitable for team members, supervisors, managers and practice partners.

What you’ll learn

Key topics covered on this course: