Customer Service Excellence with Compassion and Kindness

Why you should take this course

Giving patients, relatives and visitors (customers) a positive experience is key to the success of any practice. It is essential to know how to deliver a great customer experience that meets or even exceeds people’s expectations. Customers can also include partner organisations like hospitals, clinics, charities and any other service providers.

This course helps supervisors and managers to have the right systems and processes in place and to understand the role of leaders to support their team to deliver great service. Team members will gain the knowledge and skills to understand the need for great customer service, how to deliver it and how to deal with things when they go wrong.

Who’s it for?

This course is aimed at people in clinical and non-clinical roles at all levels. It is suitable for team members, supervisors, managers and practice partners.

What you’ll learn