Difficult Conversations and Conflict Resolution

Why you should take this course

Conflict at work can have a negative impact on team dynamics, productivity and motivation. The ability to respond effectively to conflict is a fundamental skill for managers and team members alike. This course helps team leaders and supervisors to understand the types and causes of conflict and learn practical approaches for responding to conflict situations in a timely and professional manner.

Who’s it for?

This course is aimed at people in clinical and non-clinical roles at all levels including team members, supervisors, managers and practice partners.

It is suitable for anyone wishing to understand how conflict can be managed and build the confidence and skills to manage conflict involving team members, colleagues, managers, customers or suppliers.

What you’ll learn

Key topics covered on this course:

WHY CONFLICT OCCURS AT WORK

Explore common reasons for workplace conflict. Understand the nature of workplace conflict. Assess methods for investigating causes of conflict.

THE IMPACT OF CONFLICT

The positive and negative impact of conflict at work.

ANATOMY OF CONFLICT

Understand the triggers of conflict, the conflict cycle and escalating patterns of behaviour.

MANAGING AND RESOLVING CONFLICT

Explore methods for resolving conflict at work. Develop the practical skills for responding professionally to conflict.

REBUILDING TRUST

Consider how to rebuild trust following conflict.